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FAQS

Browse through our FAQs for answers to the most frequently asked Emergen-C questions, like ‘What is Emergen-C?' or ‘How does Emergen-C work?’

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  • GENERAL
  • DAILY IMMUNE SUPPORT*
  • IMMUNE+ WITH TRIPLE ACTION
  • CRYSTALS
  • BOTANICALS

GENERAL

  • What is the best way to mix up a packet of Emergen-C?

    We like ours not too fizzy and not too flat. We put the powder in a glass, add four to six ounces of water, let it fizz up, let it fizz down, and then drink it up. Some folks like to put the powder in a glass, add water, stir, and then drink it down.

  • What efforts are you making to help our environment?

    We reduced the size of our boxes by 6%, which results in less manufacturing, less shipping, and less paper waste. They are also printed using bio-renewable, solvent-free, vegetable-based inks to help keep chemicals out of the environment, and they are 100% recyclable. To top it all off, our new smaller boxes are FSC certified.

  • Where are your products manufactured?

    Emergenc-C products are manufactured in the U.S.A. and Italy.

  • Can I take Emergen-C with my medications?

    As with all supplements, please consult with your health professional before taking Emergen-C with medications.

  • Do your products contain MSG?

    No, our products do not contain MSG.

  • Are your products free of Gluten?

    All EMC products are gluten free. We adhere to the FDA’s regulation for a gluten free claim. Our products have been tested by an independent third party laboratory that has verified our products to be under 20 parts per millions of gluten and therefore meeting the definition of gluten free.

  • Is aspartic acid the same as aspartame?

    No, aspartame is a chemically formed sugar substitute that bonds L-phenylalanine to aspartic acid. On the other hand, the aspartic acid which we use in Emergen-C, is an amino acid readily found in foods such as fish, legumes, dairy, whole grains, eggs, meats, nuts, and seeds. We use this pure L-Aspartic Acid which has the same structure as that found in foods.

  • Why did the Supplement/Nutrition Facts label change on my Emergen-C product?

    The Food and Drug Administration issued a revision for nutrition and supplement fact labels to reflect current dietary recommendations and to assist consumers in maintaining healthy dietary practices. Emergen-C, as well as any product with an FDA nutritional label, must comply with these changes.

  • Why do some cartons have the old Supplement/Nutrition Facts label and others have the updated label?

    We have started to transition to the new label in 2018, however, you may still see some Emergen-C products with the previous Supplement/Nutrition Facts panels.  

  • Is Emergen-C available in recyclable or bulk packaging?

    Our Emergen-C vitamin drink mix is moisture-sensitive and effervescent, so individual airtight packages are necessary to keep the powder dry inside. Consequently, we are not able to offer bulk packaging. All Emergen-C boxes are recyclable, however.

  • How much Sodium is there in Emergen-C? And is it a safe amount?

    Emergen-C is dietary supplement that is both low in sodium and can fit as part of a healthy everyday diet. Sodium levels vary by formula and range between 30 mg to 110 mg, or 1% to 5% of recommended daily value. Most Emergen-C formulas are between 60 mg to 70 mg, or approximately 3% of recommended daily value. Sodium levels are indicated within the Supplement/Nutrition Facts panel of label.

  • Can I take Emergen-C while pregnant or nursing?

    As with all supplements, we recommend that you consult your health professional before use.

  • Is the fructose in Emergen-C from high fructose corn syrup?

    No, we use purified fructose.

  • Did the ingredients change in my product?

    Neither the ingredients nor the formula changed in the product. The only change is how we must list certain nutrients and daily values in the facts box on the label and packaging.

  • What information changed on the label?

    The key changes are updated references of the percent daily value (%DV), some units of measure have changed (mg or mcg instead of IU) and the mandatory declaration of added sugars with a Daily Value.

  • Do you use artificial dyes to color Emergen-C?

    We do not use FD&C dyes to color our products. We use beta-carotene, caramel color or fruit and vegetable juice concentrates to color our products.

DAILY IMMUNE SUPPORT*

  • Do you have an Emergen-C product for children?

    Yes, we have Emergen-C Kidz which comes in a great-tasting, kid-tested Fruit Punch flavor. These are similar to our adult Emergen-C formulas except with vitamin and mineral levels more appropriate for children ages 4-13.

  • Can you take Emergen-C Chewables with water?

    Sure can, but if you don’t have any water handy, don’t worry about it. Chewables are designed to be chewed—so no water necessary.  

  • Where can I buy Emergen-C Chewables?

    Emergen-C Chewables can be found in the vitamin aisle of any major retailer or online at Amazon.com.

  • What flavors of Emergen-C Gummies are available?

    We offer Emergen-C Gummies in two delicious flavor medleys: Strawberry, Lemon & Blueberry and Orange, Tangerine & Raspberry.

  • How does Emergen-C work to support my immune system?

    All Emergen-C products contain a combination of selected vitamins and minerals to provide immune system support* and help keep you feeling the good.

  • How many vitamins and minerals are in each serving of Emergen-C Chewables?

    The short answer: a lot! The long answer: each serving of Chewables contains 1,000 mg of vitamin C, 13.5 mg of vitamin E, 2 mg of vitamin B6, 150 mcg of biotin, and 5 mg of the mineral zinc, and 60 mg sodium. The Immune+ Chewables contain all of that plus 15 mcg of Vitamin D.

  • Are the Emergen-C Chewables Gluten Free?

    Absolutely.

  • How is Emergen-C Chewables product different from any other vitamin C tablet?

    Emergen-C Chewables have two times more vitamin C per chew than the leading immune support chewable and contain other nutrients to help you be at your best. Not to mention they’re tangy and delicious.

  • What is Emergen-C Original Formula Everyday Immune Support?

    Emergen-C dietary supplements are packed with Vitamin C plus other key antioxidants† to support your immune system, along with B Vitamins to enhance energy naturally. Try Original Formula, Gummies and Chewables for everyday nutritional support*.

IMMUNE+ WITH TRIPLE ACTION

  • What is the minimum age for use?

    Emergen-C Immune+ Triple Action Powders is formulated for ages 14 and up.

  • What is the purpose of BetaVia®?

    BetaVia® is an algae based beta glucan that supports your immune system by activating key cells in the immune system.

  • What is a Beta Glucan?

    Beta glucans from BetaVia® are a naturally occurring substance that provide support to your immune health. They activate key immune cells and promote cell communication and signaling to protect your body.

  • Does Emergen-C Immune+ Triple Action contain an artificial sweetener (e.g. aspartame, saccharin, sucralose etc)?

    No. This product does not contain artificial sweeteners.

  • Where is Emergen-C Immune+ Triple Action Powders made/manufactured?

    Emergen-C Immune+ Triple Action Powders are manufactured in the United States.

  • How should Emergen-C Immune+ Triple Action Powders be stored?

    Emergen-C Immune+ Triple Action Powders should be stored at room temperature.

  • Can I use Emergen-C Immune+ Triple Action if I am taking other medications?

    If taking other medications, please consult your health care professional before use.

  • Can I use Emergen-C Immune+ Triple Action while I’m pregnant or breastfeeding?

    Please consult your health care professional before use if you are pregnant or breastfeeding.

  • Does Emergen-C Immune+ Triple Action contain milk products?

    No, Emergen-C Immune+ Triple Action Powders do not contain any milk products.

  • Does Emergen-C Immune+ Triple Action contain eggs?

    No, Emergen-C Immune+ Triple Action Powders do not contain any egg products.

  • Does Emergen-C Immune+ Triple Action contain fish?

    No, Emergen-C Immune+ Triple Action Powders do not contain any fish products.

  • Does Emergen-C Immune+ Triple Action contain crustacean shellfish?

    No, Emergen-C Immune+ Triple Action Powders do not contain any crustacean shellfish products.

  • Does Emergen-C Immune+ Triple Action contain tree nuts?

    No, Emergen-C Immune+ Triple Action Powders do not contain any tree nut products.

  • Does Emergen-C Immune+ Triple Action contain peanuts?

    No, Emergen-C Immune+ Triple Action Powders do not contain any peanut products.

CRYSTALS

  • Do you take Crystals with water?

    No. You shake the stick pack, rip it open, and pour it directly into your mouth.

  • Can you take Crystals daily?

    Yes. This product was formulated to give your body the immune support* it needs on a daily basis.

  • Is Crystals vegetarian, gluten free, and caffeine free?

    Yes.

  • Does Crystals contain any animal byproducts?

    No.

  • Where is Crystals manufactured?

    Crystals is manufactured in the United States.

  • Can I take Crystals with my medication?

    As with all supplements, please consult with your health professional before taking Emergen-C with medications.

  • Can I take Emergen-C while pregnant or nursing?

    As with all supplements, we recommend that you consult your health professional before use.

  • Does Crystals have the same immune support* as Emergen-C drink mixes?

    Just like the drink mixes, Crystals contains Vitamin C (500mg in one adult stick pack), zinc, manganese for immune support,* and B vitamins to help your body build energy naturally.*

BOTANICALS

  • What makes Emergen-C Botanicals different from everyday immune support in other Emergen-C products?

    Emergen-C Botanicals contains naturally-sourced, plant-based botanical ingredients, like real elderberry, turmeric and ginger.

  • In what forms are Emergen-C Botanicals available?

    Emergen-C Botanicals are available in gummy and powder forms for great-tasting wellness in two convenient varieties.

  • Which vitamins are in Emergen-C Botanicals?

    All Emergen-C Botanicals contain high potency Vitamin C for immune support. Plus, you can find B Vitamins, Vitamin D, Antioxidants† and Electrolytes◊, respectively, in select products.

  • Which Emergen-C Botanicals flavors are currently available?

    We offer two delicious flavors of Emergen-C Botanicals: zingy Turmeric and Ginger Citrus-Ginger and fruity Elderberry.

  • Where can I find Emergen-C Botanicals?

    You can find Emergen-C Botanicals in the vitamin aisle at CVS, Walgreens and Rite Aid.

  • Can Emergen-C Botanicals be taken with other Emergen-C products?

    Yes, they can. Emergen-C Botanicals are safe to use with other Emergen-C products, but it's always best to consult your doctor.

  • Are Emergen-C Botanicals products made with artificial sweeteners?

    No. Emergen-C Botanicals products are made with natural fruit flavors and no artificial sweeteners.

If we haven't answered your question above, you may need to contact us. Call us at  1-800-452-0051 or SEND US A MESSAGE to get the answers to less-than-frequently-asked-questions. CONTACT US.